Dvy Help & Support

Find quick answers below or get in touch with our support team.

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Frequently Asked Questions

How does the AI receipt scanning work?

Dvy uses Google Gemini's advanced multimodal AI capabilities to analyze your receipt images directly.

When you capture or select a receipt photo, the image is securely sent to Google Gemini to analyze the visual layout, match item descriptions with their corresponding prices, and automatically extract subtotal, tax, tip, and line items. We bypass local text-only OCR to ensure higher accuracy on complex layouts. No human reviews your images.

Can I use Dvy offline?

Yes! Dvy works fully offline. You can create receipts, assign items, and edit details while disconnected. All changes are stored locally in the on-device database.

Once you are back online, your local edits will automatically synchronize with your groups and friend sessions stored securely in the cloud.

How are tax and tip percentages split?

Tax and tip are split proportionally based on the individual items assigned to each participant. If you assign a specific item to yourself, you pay your relative portion of the total tax and tip.

Dvy also supports even distributions if the group prefers to split those fees flat across all participants.

What is the difference between App Friends and Manual Contacts?

App Friends are registered Dvy users added using their email, friend code, or QR code. You can invite App Friends to live, collaborative bill sessions where everyone can assign items simultaneously in real-time.

Manual Contacts are offline-only, local profiles created on your device. Use them to keep track of shares for friends who don't have the Dvy app installed yet.

How do I delete my account?

You can delete your account at any time:

  • In the app: Go to Profile > Settings > Delete My Account. This will instantly delete your auth profile, user records, and cloud sessions.
  • Via email: If you've already uninstalled the app, navigate to our Account Deletion page to send us a deletion request email.